Return and Refund Policy

Last Updated: 12 October 2024

At The Fashioned Bunny, we prioritize your satisfaction and strive to provide a seamless shopping experience. To ensure clarity and fairness in handling returns, we have established the following return policy:

1. Eligibility for Returns

Our return policy applies only to products that have been damaged upon delivery. We understand the inconvenience this may cause and are committed to addressing such instances promptly. Additionally, replacements will only be approved if the desired size is available in our inventory at the time of the request.

2. Quality Standards

We uphold stringent quality standards for all our products at The Fashioned Bunny. If you find that the item you received does not meet these standards, you are entitled to a refund or replacement. We value your feedback and take every measure to maintain the quality of our offerings.

3. Reporting Damaged or Defective Items

In the event that you receive damaged or defective items, we urge you to report the issue to our Customer Service team within 24 hours of receiving the product. Prompt reporting allows us to initiate the necessary steps to resolve the matter efficiently. Upon receiving your report, our team will conduct a thorough inspection within 48 hours to assess the validity of your claim.

4. Discrepancy with Displayed Product

Your trust is paramount to us, and we strive to accurately represent our products on our website. If you believe that the product you received differs significantly from what was displayed on our site, please notify our Customer Service team within 24 hours of receiving the item. Your feedback enables us to rectify any discrepancies and improve our service.

5. Refund Processing

Once the returned product undergoes inspection by our team, refunds will be processed within 4-5 business working days. We understand the importance of timely refunds and endeavor to expedite this process for approved cases. Your satisfaction is our priority, and we aim to resolve any issues promptly and efficiently.

6. Acceptance of Terms

By making a purchase on our platform, you acknowledge and agree to adhere to the terms outlined in this return policy. The Fashioned Bunny reserves the right to modify or update this policy as needed, with any changes becoming effective immediately upon posting on our website.

7. Contact Us

If you have any questions or concerns regarding our return policy, please do not hesitate to contact our Customer Service team for assistance.